Customer answers

Customer answers is the enquiry list — every conversation a traveller has started, finished or abandoned.

Column	What it tells you
Started	When the traveller began
Questionnaire	Which one they were answering
Version	The version they were pinned to
Status	Completed or In progress

"In progress" is normal and common. It means somebody opened the widget and left before finishing. Those rows are not errors and need no action.

Open a row to read the enquiry.

You get the answers in the order they were asked, the completion time, and a Download PDF button for attaching to an email or a booking file.

The line beneath the status repeats the rule from publishing, from the traveller's side:

Pinned to v2 — this enquiry stays on the version it started on, whatever is published later.

So an enquiry always shows the questions as that traveller actually saw them, even after you have changed the questionnaire since.